From Busy Signals to Bigger Orders:
How VOKSICA Helped Pizza Co Automate Phone Orders
When the Phone Became the Problem
Pizza Co prided itself on great food and fast service. But behind the counter, staff were struggling with a growing problem: the phone never stopped ringing.
Every time a customer called, a team member had to stop prepping pizzas or serving guests just to answer. Orders over the phone slowed down in-house operations, mistakes crept in, and service times dragged. Staff were overworked, and customers were frustrated by long waits.
The phone — once a source of business — had become a bottleneck.
An AI Receptionist That Does More Than Answer
VOKSICA introduced an AI-powered receptionist built specifically for Pizza Co’s needs:
– It answered every call immediately, no matter how busy the restaurant was.
– It handled FAQs, saving staff from repetitive questions like “What are your hours?” or “Do you deliver to my area?”
– It took full food orders, upsold add-ons like drinks and desserts, and sent everything directly into the system.
– The AI integrated seamlessly with Pizza Co’s Toast POS, so orders flowed straight to the kitchen without staff intervention.
Now, staff could focus on cooking and serving — while the AI made sure the phones never went unanswered.
Streamlined Service, Seamless Tech
This wasn’t just call handling. It was a new operating rhythm:
– Orders captured instantly with fewer mistakes.
– Upsells became automatic, boosting average order value.
– In-house staff never had to drop their tasks for phone duty.
– The POS connection ensured every order was logged, tracked, and fulfilled without extra effort.
Instead of juggling calls and counter service, Pizza Co ran like a well-oiled kitchen.
The Results: Faster, Bigger, Smarter
Within the first 30 days of launch:
– 100% of calls answered — no more busy signals or missed opportunities.
– Order processing time reduced by 40%.
– Average order value increased by 20% through consistent upselling.
– 15+ staff hours saved weekly, allowing the team to focus on customer service and food quality.
Customers were happier, staff were less stressed, and the business grew more efficient.
Industries That Can Benefit from AI Order Reception
While designed for a pizza restaurant, this model benefits any business juggling in-house service and phone orders:
– Restaurants & Cafés – Handling takeout and delivery orders.
– Fast Food Chains – Streamlining high-volume calls during peak times.
– Bakeries & Catering Services – Taking complex orders without disrupting production.
– Hospitality – Room service and guest dining orders.
– Grocery & Retail – Managing customer requests while keeping staff on the floor.
Any service where the phone distracts from the core task can benefit.