Driving Efficiency:
How VOKSICA Helped Taxi 48 Automate Bookings & Dispatch When Calls Outran Capacity
Taxi 48, a trusted Canadian taxi and limo service, was facing a surge in demand. Customers were calling in, leaving voicemails, and booking through multiple channels. The challenge? Staff couldn’t keep up.
Manual handling of bookings meant missed calls, lost customers, and delays in driver coordination. Dispatching drivers one by one caused inefficiency, and the business risked losing its reputation for reliability.
A Fleet of AI Agents Behind the Wheel
VOKSICA delivered a multi-agent voice AI system designed to manage both sides of the operation:
1 Inbound Agent – Handles incoming customer calls, takes bookings, logs trip details, and confirms reservations instantly.
7 Outbound Agents – Call available drivers with booking details, confirm who can take the ride, and update the system in real time.
Every call and conversation is logged into GoHighLevel (GHL), where bookings, calendars, and pipelines provide a single source of truth for the team.
A Digital Dispatch Center
Beyond the agents, we built Taxi 48’s entire GHL ecosystem:
Booking forms integrated into the website for direct lead capture.
Centralized pipelines for ride requests, confirmations, and follow-ups.
Automated calendars tied to drivers’ availability.
Streamlined workflows for confirmations, cancellations, and reschedules.
This effectively turned Taxi 48 into a 24/7 AI-powered dispatch center.
The Results: Faster Rides, Happier Customers
Within weeks of implementation:
90% fewer missed calls, with inbound AI handling peak demand.
Ride confirmations in under 2 minutes, compared to 10–15 minutes before.
Driver coordination improved by 65%, thanks to AI outbound calling.
Staff saved 20+ hours per week, focusing on growth instead of repetitive tasks.
Customer satisfaction ratings increased, with smoother, more reliable service.
Industries That Can Benefit from AI-Powered Dispatch
Though designed for a taxi company, this approach benefits any industry that requires real-time bookings and resource coordination:
Taxi & Ride Services – Automated bookings and driver dispatch.
Logistics & Delivery – Coordinating fleets for on-time drop-offs.
Healthcare Transport – Managing patient rides and availability.
Hospitality – Handling shuttle bookings and guest services.
Event Transport – Coordinating multiple vehicles for high-volume events.
From Missed Calls to Managed Rides
For Taxi 48, automation wasn’t about replacing staff — it was about keeping up with demand. With a team of AI agents running bookings and dispatch, customers never wait, drivers never miss details, and the business scales without breaking.