From Missed Calls to Booked Jobs:
How VOKSICA Gave Experts AI a Real Scheduling Backbone
The Reality Check: Great Demand, Broken Follow-Through
Experts AI delivers in-home assembly and installation services—appliances, furniture, wall mounting, fitness gear, electrical and more. Demand was strong; operations weren’t. Multiple unlinked calendars caused double-bookings, calls were missed during peak hours, and leads from forms or messages fell through the cracks. Staff were context-switching all day and still falling behind. The result: slow responses, lost jobs, and frustrated customers. Xperts AI
The Fix: A Voice Front Desk That Actually Works
We deployed an AI voice agent as the always-on front line:
Answers general questions (services, time windows, prep requirements).
Checks live availability across teams/technicians and books appointments.
Handles new leads and existing clients with natural, human-like dialogue.
Logs every conversation to GoHighLevel (GHL) for full visibility.
In parallel, we rebuilt their GHL stack: unified calendars, role-based pipelines, automated confirmations/reminders, no-show handling, and post-job review nudges. The voice agent + CRM now operate as one system—no swivel-chairing.
What Changed: Numbers That Matter
Within 45 days of go-live:
Lead-to-booking rate: +58% (instant answers + instant slots).
Missed calls covered: 95% of inbound attempts now answered by AI.
Response time: from hours to under 2 minutes for new enquiries.
Double-bookings: −62% after calendar unification and conflict checks.
Ops time saved: 25–30 hours/week reclaimed from manual scheduling.
No-shows: −22% with SMS/email reminders & easy reschedule flows.
CSAT/NPS lift: +12 points from faster, clearer communication.
How It Runs (Without the Drama)
The voice agent greets callers, identifies whether they’re new or returning, and pulls the right live calendar in GHL. It proposes viable time windows, books instantly, and sends confirmations. If the question is informational (e.g., “Do you supply hardware?”, “What’s the typical service window?”), it answers directly and logs the interaction. If work needs human review (complex electrical/plumbing), it opens a tracked task and routes it with context so ops can make the call—without starting from zero.
On the backend, automations keep everything tight: reminders reduce no-shows, status changes update pipelines, and daily digests give ops a single source of truth. No more piecing together voicemails and sticky notes.
Industries That Can Steal This Playbook
This pattern works anywhere scheduling + calls + field logistics collide:
Home Services & Trades (assembly, electrical, plumbing, HVAC)
Delivery & Installation (retail partners, big-box subcontractors)
Moving & Storage (windows of arrival, reschedule flows)
Repair Services (appliance, electronics, handyman)
Fitness & Recreation Setup (in-home installs, maintenance)
The Bottom Line
Experts AI didn’t need more ads—they needed fewer bottlenecks. With an AI front desk tied directly into a clean GHL backbone, they answer every call, book in real time, and show up with context. That’s not “adding AI.” That’s removing friction—and turning demand into booked, completed jobs.