casestudy35

YF Diamonds had the product, the network, and the ambition. But like many businesses in luxury wholesale and retail, their growth bottleneck wasn’t demand — it was outreach.

Sales teams spent hours manually cold calling buyers across multiple U.S. cities. High-value leads were often missed, inconsistent follow-ups caused interest to cool, and qualified prospects slipped away before reaching the pipeline. The lack of a consistent, scalable system was holding YF Diamonds back from expanding their buyer base in key regions.

Giving Diamonds a Voice — Powered by AI

VOKSICA designed and deployed an AI-powered cold calling sales agent trained specifically for YF Diamonds’ market. Built on Retell AI, with GoHighLevel (GHL) and Make powering the backend, the system was crafted to replicate the skill of a seasoned sales rep — only faster, more consistent, and infinitely scalable.

• Outbound Voice Engagement: The agent called wholesale and retail diamond buyers across Houston, Miami, and Chicago.

• Human-Like Dialogue: Sounded natural, emotionally aware, and capable of handling objections with tact.

• Lead Qualification: Identified and logged whether prospects were wholesalers, retailers, or not interested.

• CRM Sync: Every call, note, and tag was pushed into GHL pipelines.

• Escalation: High-intent leads were instantly handed off to Yash and the sales team for real conversations.

A System That Works Like a Smart Sales Team

The automation wasn’t just about calling — it was about creating an entire sales engine:

• Regional Targeting Logic ensured campaigns focused on Houston, Miami, and Chicago.

• Lead Scoring Workflows in Make tagged and prioritized contacts based on call outcomes.

• Appointment Booking was integrated directly into GHL calendars.

• Notifications via Slack and email kept the team updated on every hot lead.

With these pieces working together, YF Diamonds had a self-running outbound machine that never missed a beat.

The Results: Scaling Outreach Without Scaling Staff

Within the first campaign cycle, YF Diamonds saw measurable results:

• 100+ cold calls automated weekly, covering three major markets simultaneously.

• Lead-to-qualified-conversation rate rose by 45% through consistent objection handling.

• Sales team time saved: 20+ hours per week, redirected from manual calling to closing.

• Hot lead notifications in real time, eliminating lag between interest and follow-up.

The business could finally focus on what mattered most — building relationships and closing high-value deals.

Industries That Can Benefit from AI Cold Calling

While tailored for diamond sales, this framework applies to industries where outbound engagement defines growth:

• Luxury Goods & Jewelry – Engaging wholesalers, retailers, and boutiques.

• Real Estate – Prospecting property buyers and investors.

• Financial Services – Reaching business owners and high-net-worth clients.

• B2B Sales – Scaling consistent outreach in competitive markets.

• Healthcare & Clinics – Engaging with referral partners or specialty practices.

Any industry where outreach is high-volume and time-sensitive can replicate this success.

From Manual Hustle to Automated Growth

For YF Diamonds, the AI-powered cold caller wasn’t just a tool — it was a growth partner. By combining natural voice AI, intelligent CRM design, and automated workflows, VOKSICA delivered a system that turned cold calls into warm opportunities.

What used to take hours of manual effort now happens in the background — at scale, with consistency, and without burnout.

With this solution, YF Diamonds no longer fears hitting their outreach ceiling. They’re free to focus on what diamonds are really about: making the right connections sparkle.