casestudy36

When Outreach Became a Bottleneck

YF Diamond, a major diamond distributor in New York City, built its business on strong retailer relationships. But maintaining those connections was becoming overwhelming.

Every month, the team had to call dozens of retailers to check if they had new requirements, handle queries, and keep supply aligned with demand. The process was manual, time-consuming, and inconsistent. Some retailers slipped through the cracks, and opportunities were missed.

For a business where timing and trust define success, this approach simply couldn’t scale.

An AI Cold Caller That Works the Phones

VOKSICA delivered a solution designed for consistency and scale: an AI-powered cold caller dedicated to YF Diamond’s retailer outreach.

– The system cycled through every retailer in New York once per month.
– Each call gathered updated requirements, answered queries, and confirmed interest in new stock.
– All collected requirements were instantly forwarded to YF Diamond’s team by email, keeping everyone aligned.

This meant YF Diamond never missed a request — and retailers felt consistently supported.

Logging Every Sparkle of Data

Beyond making the calls, we made sure every interaction was captured and organized in GoHighLevel (GHL).

Instead of scattered notes or forgotten conversations, YF Diamond now had:
– A pipeline dedicated to retailer accounts and their recurring needs.
– Automated records of each monthly call, tagged by retailer.
– A dashboard that gave the team a clear view of requirements across the entire network.

The system became more than just automation — it became a memory bank for the business, ensuring no retailer need was overlooked.

The Results: Predictability Meets Growth

Within the first quarter of launch:
– 100% of retailers contacted monthly, without fail.
– Requirements captured increased by 60%, thanks to consistent follow-up.
– 15+ hours saved each week that were previously spent on manual calls.
– Improved retailer trust and loyalty, with many praising the reliability of YF Diamond’s outreach.

By removing human bottlenecks, YF Diamond turned outreach into a predictable growth engine.

Industries That Can Benefit from AI Retailer Outreach

While built for diamond distribution, this system is highly adaptable to industries that depend on regular B2B check-ins:

– Jewelry & Luxury Goods Distributors – Consistent retailer engagement.
– Wholesale Suppliers – Managing retailer or partner requirements.
– Pharmaceuticals & Medical Supply – Checking stock levels with clinics or retailers.
– Food & Beverage Distributors – Capturing recurring orders.
– Logistics & Industrial Supply – Maintaining supplier-buyer alignment.

Any sector where recurring outreach is critical can benefit from this approach.

Always in the Loop

With VOKSICA’s AI cold caller and smart CRM setup, YF Diamond no longer worries about missed calls or missed opportunities.

Retailers know they’ll always be contacted. The team knows every requirement is logged and shared. And the business runs with the predictability needed to keep New York’s diamond trade moving.