From Jammed Phone Lines to Smooth Sales:
How VOKSICA Helped the Quad City Steamwheelers Sell Tickets Smarter
When the Stadium Phones Never Stopped Ringing
For the Quad City Steamwheelers, game day excitement began long before kickoff. But behind the scenes, the stadium staff was struggling.
Their system for selling tickets relied on one phone number marketed to fans. Hundreds of people called daily to buy red, blue, or golden tickets depending on seating location. The problem? There was no structured system to handle the sheer volume of calls, no way to properly log who bought what, and chaos at the front desk became the norm.
Missed calls meant missed sales — and frustrated fans.
A Receptionist That Never Misses a Play
VOKSICA stepped in with a solution designed for high-volume ticket sales: an AI-powered receptionist.
– Every call was answered immediately, no matter how busy the line.
– The AI guided fans through the ticket categories — red, blue, or golden — and confirmed their choice.
– Once booked, the system recorded all details automatically, ensuring every fan and every ticket was accounted for.
For the first time, the team had a reliable system that could keep up with fan demand.
Turning Chaos Into Order
Beyond answering phones, we gave the Steamwheelers something they’d never had before: clarity.
Inside GoHighLevel (GHL), we built a complete operations framework:
– Ticket sales pipelines that tracked purchases by category.
– Calendars and workflows that kept staff aligned with upcoming games.
– A centralized dashboard where every conversation, ticket, and fan detail was stored.
Instead of scrambling to piece together call notes, the team could see everything in one place — clean, organized, and ready for action.
The Results: A Win On and Off the Field
Within the first season of using the system, the Steamwheelers experienced:
– 100% of ticket inquiries answered — no more busy signals.
– Ticket sales efficiency improved by 70%, with faster booking turnaround.
– 2,000+ fan details logged automatically into GHL.
– Staff freed from endless phone duty, with 20+ hours saved weekly.
Fans got the seamless booking experience they deserved, and the stadium boosted both sales and satisfaction.
Industries That Can Benefit from AI Reception Systems
While built for sports ticketing, this solution is ideal for any industry managing high call volume and reservations:
– Sports Teams & Entertainment Venues – Ticket sales, reservations, and fan management.
– Hospitality & Hotels – Room bookings and guest inquiries.
– Healthcare Clinics – Appointment scheduling under heavy call loads.
– Restaurants & Events – Managing reservations and bookings.
– Education & Training Centers – Enrollments and scheduling at scale.
Any business where calls drive revenue can benefit from an AI receptionist.