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For Mr. Falafel, popularity was both a blessing and a challenge. The restaurant had become a local favorite, drawing heavy foot traffic and call-in orders daily. But as customer numbers grew, so did the cracks in operations.

Phones rang nonstop, staff struggled to juggle in-house service with phone orders, and reservation requests were often missed. Orders got delayed, tables went unbooked, and the overall dining experience was at risk of slipping.

The problem wasn’t demand — it was capacity to manage demand efficiently.

An AI Voice Agent that Never Misses a Call

VOKSICA introduced a full-fledged AI voice agent built to function as an extension of the restaurant’s front desk.

• The AI greeted customers over the phone, took detailed food orders, and even upsold menu items conversationally.

• It handled reservation bookings, ensuring no table was ever double-booked or missed.

• Every interaction — from orders to reservations — was logged directly into GoHighLevel (GHL), providing complete visibility.

This meant staff could finally focus on what they did best: serving customers in the restaurant.

Building the Digital Backbone

Behind the AI voice agent, VOKSICA set up a comprehensive GHL system tailored for restaurants:

• Pipelines to track reservations and catering requests.

• Calendars synced for table management and events.

• Automation workflows for confirmation texts and follow-up reminders.

• Contact management that built a growing customer database for future promotions.

The setup transformed Mr. Falafel’s operations from reactive chaos to proactive management.

The Results: Faster, Smarter, Smoother

Within weeks of launch, the changes were measurable:

• Reservation confirmations doubled, as no calls were missed.

• Order accuracy improved by 30%, thanks to structured AI logging.

• Customer wait times dropped significantly, reducing frustration.

• Staff saved 15+ hours per week, which were redirected toward in-restaurant service.

The restaurant was finally running at the pace of its demand.

Industries That Can Benefit from AI-Driven Ordering & Reservations

While designed for a restaurant, this solution applies across industries where high call volume and scheduling are constant pain points:

• Restaurants & Cafés – Handling reservations, takeout, and catering orders.

• Hospitality & Hotels – Room bookings, concierge requests, and guest services.

• Healthcare Clinics – Appointment scheduling and follow-up reminders.

• Event Venues – Managing reservations and event bookings.

• Beauty & Wellness – Salons, spas, and fitness studios scheduling clients.

Any business with busy lines and scheduling challenges can benefit.

From Overcrowded Chaos to Streamlined Service

For Mr. Falafel, the AI voice agent wasn’t just a tool — it was a relief valve. By managing the constant flow of calls and orders, it gave staff room to breathe and customers the smooth, reliable service they expected.

With VOKSICA’s solution, Mr. Falafel now runs like a restaurant of the future: efficient, automated, and ready to serve every customer without missing a beat.