Answering Every Bark and Meow:
How VOKSICA Helped Pawtastic Capture Every Client
When Calls Went Unanswered
Pawtastic, a fast-growing veterinary service, was facing a painful problem: hundreds of calls and inquiries were being missed every day.
Pet owners were reaching out to book appointments, ask about services, or check availability — but with limited staff at the front desk, many calls went unanswered. Leads were slipping away, frustrated clients were left hanging, and the clinics at both Hillsdale and Hawthorne locations were stretched thin.
For a business where trust and care matter most, missing those conversations wasn’t an option.
A Reception Team That Never Sleeps
VOKSICA stepped in to build a 24/7 AI receptionist system that could do more than just pick up the phone.
– Each location — Hillsdale and Hawthorne — had its own dedicated AI receptionist.
– The receptionists could seamlessly transfer calls between locations, ensuring no inquiry was ever lost in the shuffle.
– Beyond calls, we deployed chatbots integrated with both SMS and the Pawtastic website, ready to answer common questions, confirm services, and capture booking details.
For the first time, Pawtastic had a front desk that never missed a ring, ping, or message.
Built Around Their Workflow
To make sure the system wasn’t just powerful but practical, we built a tailored operations hub in GoHighLevel:
– Appointment calendars for both locations, synced and accessible in real time.
– Smart pipelines that tracked every new inquiry from first contact to confirmed appointment.
– Automated tagging and scheduling so staff always knew which lead came from where, and what needed follow-up.
Instead of juggling tools and sticky notes, Pawtastic now had a single command center where every call, chat, and booking flowed automatically.
From Missed Calls to Full Schedules
The results were immediate and measurable:
– 100% of calls and chats answered, no matter the time of day.
– Appointment bookings rose by 85% within the first month.
– Lead leakage dropped to nearly zero.
– Staff time spent on manual scheduling and call-backs was reduced by 30+ hours weekly.
Most importantly, pet owners no longer felt ignored. Every paw, bark, and meow was met with a fast, friendly response.
Industries That Can Benefit from AI Reception Systems
While designed for veterinary clinics, this system is a perfect fit for industries where missed calls = missed revenue:
– Healthcare & Clinics – Booking patient visits and handling inquiries.
– Pet Care & Grooming – Scheduling grooming, boarding, and pet services.
– Legal & Professional Services – Ensuring every client inquiry is captured.
– Real Estate – Managing property inquiries and appointment bookings.
– Home Services – Plumbers, electricians, and contractors capturing leads 24/7.
Any service-based industry where responsiveness builds trust can benefit from this model.